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Customer service managers face a multitude
of challenges on every shift. Even with an efficient staff that
has received excellent customer service training, the problems associated
with handling such a large and diverse group of people can be daunting.
While it is true that more and more companies are investing in solid
customer service skills training programs, those programs will lag
in productivity without an equal investment in excellent customer
service management training.
We have developed a powerful, two-day, Customer Service Management
Training Seminar to equip customer service managers to address
the numerous tasks, obstacles and opportunities that go with their
fast-paced job. This customer service management training course
has been designed to synchronize perfectly with any sector of customer
service training -- customer service representative training, internal
customer service training, customer service employee training, customer
service skill training, phone customer service training, customer
service business training, sales customer service training, call
center customer service training, customer service training development,
customer service training education, customer service field representative
training, customer service center training, or customized customer
service training.
The aim of this exceptional customer service coaching skills program
is to provide participants with customer service management techniques
so they can communicate more effectively with their team, understand
their needs, resolve conflicts and build a stronger sense of teamwork.
Using valuable customer service training materials, customer service
training simulations, customer service training tools, and a detailed
customer service management training manual, participants will be
able to practice their new customer service management training
skills and receive immediate personal feedback from our expert customer
service management training staff.
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Customer Service Management Training Objectives:
Participants in the Customer Service Management Training Seminar
will learn to:
- Practice and receive feedback based on their performance, their
objectives and their own intuitive insights.
- Work with an integrator guide that will allow them to carry
their customer service management skills training back to their
customer service team.
- Develop a personal management plan for each member of their
customer service team.
- Effectively manage conflict and handle difficult situations.
- Develop a winning attitude on their customer service team.
- Be able to teach, facilitate, guide, and conduct telephone customer
service calls.
- Effectively give and receive feedback.
- Avoid putting members of their customer service team on the
defensive.
- Make a positive impact on the quality of teamwork and directly
increase productivity.
Recruit and hire superior customer service representatives.
- Communicate more effectively with their customer service representatives.
- Motivate and help their customer service team to develop specific
job related skills.
On-Site Customer Service Management Training Classes can
be tailored to the needs of your organization and delivered on-site
at a time and location of your choice.
Contact Us
for information on registration, scheduling and pricing for our
Customer Service Management Training Workshops.
Customer Service Training –
Customer Service Management Training Group, Inc.
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