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Recent research indicates that the main reason that
customers decide to take their business elsewhere is because of
unsatisfactory customer service – not the quality or the price
of the product. This bit of information should deliver a resounding
wake up call to companies that scrimp on customer service training.
An outstanding customer service training program is the best defense
a company can have against customer attrition and lost sales income.
Our two-day Customer Service Skill Training Seminar is the
most thorough, respected and effective customer service training
course offered in America today. With over 25 years of experience
in the art and science of customer service development training,
we know what customer service training models are most effective
for every industry and every conceivable customer service format.
This customer service training workshop delivers valuable customer
service skill training features no matter what type of customer
service training you are looking for: customer service representative
training, phone customer service training, customer service training
education, call center customer service training, customer service
management training, customer service employee training, customer
service field representative training, sales customer service training,
customer service center training, internal customer service training,
customer service business training, or customized customer service
training.
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This highly interactive, hands-on customer
service training class uses a variety of engaging customer service
training activities and customer service training materials, including
customer service training tools, customer service training simulations,
customer service training games and a detailed customer service
training manual to help participants gain real time practice with
each customer service training tip they learn. Our experienced customer
service training coaches provide personal, immediate feedback to
participants as they learn the art of active listening, develop
new questioning skills, gain an understanding of how to resolve
conflict, and communicate to customers in a style that best suits
each customer and each situation. It is no accident that we are
known as the nation’s leading customer service training company.
Customer Service Skill Training Objectives:
Participants in the Customer Service Skill Training Seminar will
learn to:
- Practice and learn handling difficult objections
- Use their customer service training skills to shorten the sales
cycle for first time callers
- Gain valuable insights into client concerns as they practice
powerful customer service training ideas
- Handle incoming call complaints
- Learn to be proactive rather than reactive
- Learn to show empathy
- Gain agreement from unhappy clients
- Work as a team when dealing with customer concerns
On-Site Customer Service Skill Training Classes can be
tailored to the needs of your organization and delivered on-site
at a time and location of your choice.
Contact Us
for information on registration, scheduling and pricing for our
Customer Service Skill Training Workshops.
Customer Service Training –
Customer Service Management Training Group, Inc.
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