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One of the most unique of all customer service training
programs involves customer service training courses for information
technology (IT). IT customer service representatives, either working
within a company to service internal clients, or externally to meet
the needs of company customers, face complex and challenging obstacles.
For this reason, IT customer service representatives can benefit
greatly from a thorough, exacting customer service training seminar
geared specifically to the needs of the IT customer service professional.
Our One-Day Customer Service Training for Information Technology
Seminar brings together the finest customer service training
materials available for the IT customer service sector. Whether
it is IT phone customer service training you are looking for, or
IT consultative customer service training that is your primary concern,
our customer service training model can be adapted to meet your
specific customer service training need. This customer service training
program combines customer service training tools, customer service
training simulations, customer service training games, customer
service training tips, customer service training activities, and
a detailed customer service training manual that have all been customized
to help IT customer service professionals apply the IT customer
service skill training they need to relate effectively to their
clients. Our experienced IT customer service training coaches provide
personal coaching and feedback to each participant to help them
immediately apply the customer service training ideas they have
learned during the IT customer service training class.
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Customer Service Training for IT
Objectives:
Participants in the Customer Service Training for IT will learn
to:
- Develop skills to gain valuable insights into customer concerns.
- Avoid IT image stereotypes: process versus solution, credibility
costs, time, outside consultants effectiveness and inside consultants
perceived weakness
- Apply customer service training skills to understand how to
handle complaints in ways that create improved, lasting relationships
with their customers.
- Use customer service training tools to build rapport by recognizing
and responding to needs of individuals with varying behavioral
styles.
- Follow customer service training models to deal effectively
with customer doubt, misunderstandings, and complaints.
- Acquire techniques for seeing issues from the customer’s
perspective, creating value-adding options for customers, and
making sure customers recognize the full value they are receiving.
- Learn how to gain agreement from customers and reinforce mutually
satisfying long-term relationships.
- Develop understanding of how to transform their organizational
units from groups into teams.
- Respond appropriately to the emotions of both internal and
external customers and their co-workers, then develop facts, and
recommend value-building solutions.
On-Site Customer Service Training for IT Classes can be
tailored to the needs of your organization and delivered on-site
at a time and location of your choice.
Contact Us
for information on registration, scheduling and pricing for
our Customer Service Training for IT Workshops.
Customer Service Training –
Customer Service Management Training Group, Inc.
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